Shipping policy

Thank you for choosing us. We are committed to providing you with an excellent shipping experience. Below you will find all the details regarding our shipping methods, costs, and delivery times.

 

Order Processing

• Same-Day Dispatch: All orders placed before 2:00 PM GMT are dispatched on the same business day.

• Exceptions: This policy excludes pre-order items and very bulky items (e.g., scanners), for which specific processing times will be clearly indicated in the product description.

Orders are processed Monday through Friday, excluding italian public holidays.

Packing Process and Security

To ensure the utmost accuracy and security for every shipment, our entire packing process is meticulously recorded by our internal CCTV camera system. Furthermore, each package is weighed on certified scales to verify its contents and integrity before being handed over to the courier. These measures are in place to safeguard your purchase and ensure a transparent and secure transaction.

 

Shipping within Italy and the European Union (EU)

We are pleased to offer free, insured express shipping for all orders delivered within Italy and the European Union.

• Delivery Time: 1 - 4 business days.

• Carriers: We partner with top-tier shipping services such as DHL, UPS, and DPD to ensure fast and reliable delivery. The specific carrier may vary depending on the destination country.

• Remote Areas: For deliveries to remote areas (e.g., islands), we may use public postal services. In such cases, the estimated delivery time is between 3 and 14 business days.

• All-Inclusive Pricing for EU Customers: For customers within the EU, the price you see at checkout is the final price. There are no hidden fees or additional charges upon delivery.

VAT Information (EU Customers): Most of our items are pre-owned and sold under the margin tax scheme (0% VAT applicable on the invoice). We can provide a tax-deductible invoice with 0% VAT upon request.

 

International Shipping (Non-EU Countries)

We ship worldwide, leveraging our network of commercial partners to offer optimal shipping rates.

• Delivery Time: We can deliver to most non-EU countries (including the USA, Canada, UK, Switzerland, Norway, Iceland, South Korea, and China) within 2 - 6 business days. For detailed information on shipping to other countries, please contact our customer service.

• Customs, Duties, and Import Taxes: For customers outside the European Union, please be aware that the prices shown on our website do not include customs duties, local VAT, or clearance fees.

  • All customs duties, import taxes, and any related clearance fees are the sole responsibility of the customer.

  • We strongly advise you to research your country's import procedures and costs before placing an order.

  • Failure to pay customs fees may result in significant delivery delays or the loss of your right to a refund, in accordance with international regulations.

 

Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor the status of your shipment on the carrier's website.

 

Lost or Damaged Packages

All our shipments are insured. In the unfortunate event that your package is lost in transit or arrives damaged, please contact our customer support team immediately at [info@camistry.eu] so we can initiate a claim with the carrier and find a solution for you.

 

Right of Withdrawal (EU Customers)

In compliance with EU regulations, customers residing within the European Union have the right to withdraw from their purchase within 14 days of receiving the goods, without providing any reason. For more information on how to exercise this right and the procedures for returns, please consult our return policy.