Camistry Care Warranty

Your Peace of Mind for Pre-Owned Photographic Equipment

At Camistry, we believe in the quality and longevity of the photographic gear we sell. While second-hand goods are not governed by the classic 2-Year Warranty guaranteed for new items by the European Union, we want to ensure our customers have a confident and secure shopping experience. That's why we created Camistry Care, a dedicated warranty service tailored for our valued EU customers.

1. Warranty Coverage

For the majority of our pre-owned products, we are proud to offer a 1-year Camistry Care warranty. The inclusion of the Camistry Care warranty is explicitly stated in the item's description on our website (camistry.eu). This warranty is a testament to our commitment to quality and customer satisfaction.

2. Vintage and Professionally Refurbished Items

Please note that products classified as "vintage" (items older than 20 years from their original release date) are generally not covered by the Camistry Care warranty due to their age and natural component degradation.

However, an exception is made for specific vintage items that have been professionally refurbished or serviced by our expert technicians. In such cases, the product description will clearly display the Camistry Care badge and warranty details.

3. Warranty Period

The Camistry Care warranty is valid for one year, starting from the date the item is delivered to you. In specific cases, such as premium or completely overhauled items, we may offer extended 2 or 3-year warranty terms when explicitly stated in the item description.

4. What is Covered?

Should your item exhibit a operational defect during the warranty period under normal use, the Camistry Care warranty covers one of the following remedies, depending on technical feasibility:

• Repair: We will restore the item to full working order using high-grade components at no cost to you.

• Replacement: If repair is not feasible, we will provide a like-for-like replacement of identical condition and value.

• Refund: If neither repair nor equivalent replacement is possible, we will issue a full refund upon return of the item.

5. Shipping Costs

We’ve got you covered. The Camistry Care warranty includes the cost of standard shipping. We will provide you with prepaid shipping labels for the return of the defective item, ensuring a smooth and hassle-free process.

Note: Availability of prepaid collection may be subject to carrier limitations in remote areas.

6. Exclusions & Consumable Components

Due to the mechanical nature and age of photographic equipment, certain components naturally degrade through exposure to light, age, or mechanical friction.

The Camistry Care warranty might  not cover:

• Photosensitive & Metering Cells: Depletable components such as Selenium cells, CdS (Cadmium Sulfide) photoresistors, or legacy light-metering sensors that experience natural output drift, loss of sensitivity, or exhaustion due to age or ambient light exposure.

• High-Wear Mechanical & Sealing Parts: Consumable elements subject to regular friction or degradation, including light seals (foam/velvet), mirror dampening pads, shutter curtains, rubber focus grips, and drive belts.

• Batteries & Power Cells: Removable batteries, internal secondary cells, or memory capacitors.

• Accidental Damage & Misuse: Any damage resulting from drops, impacts, liquid spills, sand exposure, battery acid leakage/corrosion, or improper storage/handling.

• Cosmetic Condition: The item must be returned in a comparable aesthetic condition to when it was purchased. While normal minor signs of careful use are accepted, significant cosmetic damage incurred after purchase may void the warranty.

• Unauthorized Modifications: Any attempt at third-party repair, disassembly, or technical modification will immediately void warranty coverage.

7. How to Make a Claim

To initiate a warranty claim, please contact our customer service team at info@camistry.eu with your order number, a description of the issue, and clear photographic or video evidence. Our technical team will evaluate your claim and provide instructions for return shipping.